Last updated: 18 July 2025
At Sparkle & Shine Ltd, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, and protect your personal data when you interact with us or use our website: https://www.sparkleandshinecleans.com.
1. Who We Are
Sparkle & Shine Ltd is a domestic and commercial cleaning company based in the UK. For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is: Jessica Gray
Email: hello@sparkleandshinecleans.com
2. What Data We Collect
We may collect and process the following types of personal data:
When you enquire or book a service:
- Full name
- Phone number
- Email address
- Home or business address
- Type of cleaning service requested
- Date/time of service
- Access instructions (e.g. alarm codes, key safe info)
- Special requests or notes (e.g. pets, preferences)
For billing and payment purposes:
- Billing address
- Transaction history
(Note: We do not collect or store credit/debit card information directly.)
Through ongoing communication:
- Emails, texts, or notes from phone calls
- Reviews or feedback
For employee and contractor management:
- Name, date of birth, contact details
- National Insurance number or other ID
- Emergency contacts
- Background check results (if applicable)
- Payroll and bank details
- Work hours, performance notes
- Health disclosures (e.g. workplace injury reports)
Optional/sensitive data (if relevant):
- Security footage (e.g. company vehicles or premises)
- Client signatures or consents
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes
- Manage and deliver cleaning services
- Maintain customer service and communication records
- Fulfil legal and financial obligations
- Manage our team and service standards
- Improve our services and website
We do not sell or rent your data to third parties.
4. Legal Basis for Processing
We collect and use your data based on one or more of the following legal grounds:
- Your consent
- The performance of a contract (e.g. fulfilling a service booking)
- Our legal obligations (e.g. for tax or employment law)
- Our legitimate interests in operating and improving our business
5. How We Protect Your Data
We take appropriate technical and organisational measures to secure your personal information and protect it from unauthorised access, alteration, or disclosure. Only authorised personnel have access to your data.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary to provide our services, meet legal requirements, or resolve disputes. When no longer needed, data is securely deleted.
7. Cookies and Website Tracking
Our website uses cookies and Google Analytics to improve user experience and understand website traffic. Cookies are small files stored on your device that help us remember preferences and measure usage.
You can manage your cookie preferences through your browser settings. We also display a cookie banner on our site to give users control over their consent.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict how we process your data
- Request a copy of your data in a structured format
- Withdraw consent (where applicable)
To exercise your rights, contact: hello@sparkleandshinecleans.com
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
If you have any questions about this policy or your personal data, please contact:
Jessica Gray
Email:
hello@sparkleandshinecleans.com